Terms & Conditions And Privacy Policy

Effective Date: 03.03.2023 

Welcome to Abundant Lives Academy. We are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy governs the manner in which Abundant Lives Academy collects, uses, maintains, and discloses information collected from users (each, a “User”) of the Website/Application (“Site/App”).This Privacy Policy applies to the Site/App and all products and services offered by Abundant Lives Academy, including access to our spiritual courses and related services. It outlines how we collect, use, disclose, and manage your data when you access our Website/Application, enroll in our offerings, or engage with any of our services.This policy is prepared in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable information technology and data protection laws of India.

1. Introduction 

1.1 At Abundant Lives Academy, we take your privacy seriously. This policy details how we handle your personal data in accordance with applicable Indian laws, including the DPDP Act. 

1.2 By using our Website/Application and services, you acknowledge and agree to the practices described in this policy.

2. Information We Collect 

We collect and process the following categories of personal information: 

Identity & Contact: Name, email address, phone number, WhatsApp number.

Demographics: Gender, date/time/place of birth (if provided for spiritual analysis). 

Financial Data: Payment confirmation details (no card data stored; handled by payment processors).

Usage Data: IP address, device information, browser, operating system, and activity logs.

Sensitive Data: Any spiritual, emotional, or health-related data shared voluntarily in consultations or healing. Communication Records: Contact forms, support inquiries, testimonials (if consented).

Any other data required for courses (if required).

You can choose not to provide certain information, but this may affect service accessibility.

3. Use of Personal Data

• We use your information to:
• Register and manage your account.
• Deliver courses, workshops, and healing services.
• Provide personalized insights based on your data.
• Process payments, send receipts, and maintain financial records.
• Communicate updates and promotions (if opted-in).
• Manage WhatsApp or private group interactions.
• Comply with Indian tax, consumer, and IT regulations.

We do not use your data for automated decision-making or profiling.

4. Lawful Basis for Processing

We collect and process your data on the basis of:

• Consent: For marketing, spiritual assessments, optional data collection.
• Contractual necessity: To provide services you requested.
• Legal obligation: As required by tax, IT, and data protection laws.

5. Data Sharing and Disclosure

We do not sell or rent your data. We may share it with:

• Trusted service providers (e.g., Razorpay, Google, WhatsApp, email tools) under binding agreements.
• Law enforcement, regulators, or courts if legally required.
• Participants in community groups (only your name/number will be visible).

All third-party partners are required to maintain confidentiality and comply with Indian data protection laws.

6. Community & WhatsApp Use

• Joining WhatsApp groups is optional and voluntary.
• Your name and mobile number will be visible to others in the group.
• We encourage respectful, secure communication and discourage oversharing.

7. Testimonials & Confidentiality

• Testimonials or client feedback are only published with explicit written or recorded consent.
• All one-on-one spiritual sessions are kept confidential unless required by law.

8. Your Rights (Under the DPDP Act)

You have the right to:

• Access your personal data.
• Correct inaccurate or incomplete data.
• Withdraw previously granted consent.
• Request erasure of your data (subject to regulatory requirements).
• File a grievance with our Grievance Officer.
• Any grievances is subject to Pune jurisdiction only

To exercise your rights, contact: [email protected]

9. Account deletion request

We understand that users may, at times, wish to discontinue their association with our platform. To facilitate this process, we have established a straightforward account deletion policy. Users can request the deletion of their account by following the outlined procedure:

• Submission of Deletion Request: Users must initiate the account deletion process by submitting a formal request through contact us section available on the platform. It is required for users to provide essential information, such as their email address associated with the account, and a brief reason for the deletion request.
• Verification: To ensure the security of the account deletion process, we will perform a verification check to confirm the identity of the requester. This may involve sending a confirmation email or employing other appropriate authentication methods.
• Processing Time: Once the request is verified, our team will promptly process the account deletion. Users can expect their accounts to be permanently deleted within a reasonable timeframe, and they will receive a confirmation email upon successful completion.
• Data Removal: We commit to responsibly handling user data. Deleted accounts will have their personal information permanently removed from our systems, ensuring compliance with privacy regulations. This policy aims to provide a transparent and efficient process for users seeking account deletion while maintaining the securityand integrity of our platform.

10. Data Retention

We retain your data:

• As long as needed for service delivery.
• As required by Indian law (e.g., GST invoices).
• For legal defense, audits, or internal records.

Data will be deleted or anonymized after the retention period.

11. Data Security

We adopt appropriate safeguards:

• SSL encryption and secure server infrastructure.
• Role-based access controls.
• Regular backups and vulnerability checks.

In case of a data breach, users will be informed as per regulatory obligations.

12. Cross-Border Data Transfers

Your data may be processed on servers located outside India (e.g., USA, Singapore) for storage or processing. All such transfers comply with DPDP Act rules and applicable government advisories.

13. Cookies & Tracking Tools

We use cookies to:

• Keep you logged in.
• Monitor user behavior for analytics.
• Prevent fraud and improve UX.

You may control cookie usage via your browser settings.

14. Policy Updates

We may revise this Privacy Policy from time to time. If major changes are made:

• We will notify you via email or banner.
• A date-stamped version will always be available on the site.

15. Contact & Grievance Redressal

For questions, complaints, or rights requests, contact:

• Email: [email protected]
• Address: Office No.30, Fourth Floor, Wing-B, Mittal Court, 478, Rasta Peth, Pune-411011
• Online Form: https://abundantlivesacademy.com/page/contact-us-jmdi7z

We are committed to resolving data grievances within the timeframes mandated by Indian law.